Terms and conditions of booking - Voss Resort/Voss Gondol

These general terms and conditions shall apply between Voss Resort AS/Voss Gondol AS (hereafter “VR”/“VG”) and any party who, themselves or through others, enters into an agreement with VR and/or VG on the basis of a valid confirmation (the guest). Such agreement may concern accommodation, lift passes, gondola tickets, activities, the purchase of other products and services or a combination of the above.

Agent with responsibility for accommodation
Voss Resort Bavallstunet AS, Bavallstunet 27, NO-5710 Skulestadmo, Norway
Org. no.: 977 172 926, e-mail: post@vossresort.no, telephone: +47 47 00 47 00

Agent with responsibility for lift passes
Voss Resort Fjellheisar AS, Evangervegen 3, NO-5704 Voss, Norway
Org. no.: 959 031 517, e-mail: fjellheisar@vossresort.no, telephone: +47 47 00 47 00

Agent with responsibility for gondola tickets
Voss Gondol AS, Evangervegen 3, NO-5704 Voss, Norway
Org. no.: 916 271 557, e-mail: post@vossgondol.no, telephone: +47 47 00 47 00

Agent with responsibility for food and drink
Voss Resort Hangurstoppen AS, Evangervegen 3, NO-5704 Voss, Norway
Org. no.: 918 905 405, e-mail: hangurstoppen@vossresort.no, telephone: +47 47 00 47 00

Agent with responsibility for activities
Voss Resort Skiskule-Skileige AS, Evangervegen 3, NO-5704 Voss, Norway
Org. no.: 992 138 939, e-mail: skishop@vossresort.no, telephone: +47 47 00 47 00

Your responsibilities when booking

Completing your booking

Once you have correctly completed your online booking, you will receive a confirmation by e-mail. The confirmation will contain full details of your purchase, and can be brought with you.

In any of the following cases, the booking has not been completed and is not valid:

If you have not received a confirmation e-mail or a booking confirmation/booking number.
If the card payment was interrupted for some reason and payment did not take place.
If the amount was not deducted from your account because the payment was not completed or was incorrect. The provisional reservation was subsequently cancelled and the purchase was invalid.

If you have any doubts as to whether your booking was completed correctly, please contact us.

Provisos

VR/VG and our subcontractors are not liable for weather conditions, closed facilities or other conditions that are outside our control. We reserve the right to correct any errors in our pricelists, service descriptions, websites or other printed information about our services, and to make any necessary changes.

Data protection

By registering your personal information, you consent to VR/VG using that information for the fulfilment of VR/VG’s obligations towards you. We store customer data in accordance with Norwegian law.

Changes to taxes and fees

If taxes and/or fees are changed, thereby resulting in increased costs to VR/VG after the booking has been made and paid for, the price to you may be increased accordingly. You will be informed of any price change without delay.

Force majeure

Both parties are entitled to cancel the agreement if the event cannot be held due to war, natural disaster, employment market conflicts, lasting interruptions to water or energy supplies, fire, epidemics/pandemics or other similar major incidents that neither party could have foreseen or prevented.

Dispute resolution

Please contact the appropriate service provider if you wish to make a complaint about a booked event. If you and VR are unable to reach agreement, any dispute regarding a previously made agreement shall be resolved by application to Bergen District Court.

Accommodation

Unless otherwise agreed, units are available from 4 p.m. on the day of arrival. Check out is before 12 noon on the day of departure.

Booking

A booking is valid once a booking number has been allocated and payment made. It is your responsibility to check that the arrival and departure dates and all other details on your booking are correct.

Payment

You may book and pay safely and easily either in reception or online. Payment may be made by card (Visa, Mastercard, Maestro). A fee of NOK 75 is chargeable for issuing an invoice. You should bring your payment confirmation when arriving if you have paid for your stay in advance. If you book online, you will be charged the full amount when booking.

Cancellation or changes

All cancellations must be made in writing to Voss Resort Bavallstunet: post@vossresort.no
Voss Resort Bavallstunet reserves the right to change the terms and conditions for your unit if you can be offered a service of similar value.

If you cancel your stay at least 30 days before arrival, you will be refunded 75%
If you cancel your stay 30 days or less before arrival, no refund can be given.
In the event of no-shows, Voss Resort Bavallstunet will retain the entire amount paid. If you check in late or check out early, no refund can be given for unused nights.
If you wish to change your date of arrival or departure, you must do so by e-mail to post@vossresort.no

Your obligations as a guest

In order to make a booking and enter into an agreement with Voss Resort Bavallstunet for accommodation, you must be at least 23 years of age. If you are not 23 years of age on the date of arrival, the cancellation rules shall apply. This is a family-friendly resort, so we ask all guests to be quiet between the hours of 11 p.m. and 7 a.m. In the event of any noise or disturbance that affects other guests, security will be called and a warning issued. The offending guest will be charged NOK 1,500 for each security callout. If the warning is not complied with, the guest will be escorted from the premises immediately. In such situations the rental amount will not be refunded.

Breach of the ban on smoking will incur a cleaning fee, from NOK 6,000. Pets may stay in some of our units for an additional fee. Please check with us when booking or before arrival as to whether your unit can accommodate pets.

As the guest, you are liable to compensate the property owner for any loss or damage inflicted on the building or furniture and fittings. You undertake to compensate the owner for any additional costs they incur as a result of your behaviour and that of others in your party. You undertake to clean the unit before departure in accordance with the cleaning directions. If the unit is not cleaned to the satisfaction of the cleaning personnel, Voss Resort Bavallstunet will charge you a fee, depending on the size of the unit.

All keys to the unit must be returned on departure, otherwise a fee of up to NOK 3,500 will be charged for changing the locks. If key cards are not returned on departure, a fee of NOK 200 per card will be charged.

If you have any complaints during our stay, please contact Voss Resort Bavallstunet without delay, or by 11 a.m. on the day after arrival at the latest. This will allow us to rectify the defect or deficiency as soon as possible and with the least inconvenience to you. If you do not make a complaint, you will lose the right to claim compensation later.

Please park your vehicle in the marked parking places. Parking is at owners’ risk.

Lift passes/gondola tickets

To purchase a lift pass, you must have a key card. You can charge up your key card the first time you pass through the lift turnstile. The key card is for your personal use only. At the bottom of the card is a number (e.g. 01-1614 7200 2500 3445 8000-01) that must be used on our online payment solution to charge up the key card with the lift pass you want.

All children up to the age of six years must have their own key card, even though they can ski free of charge along with their guardians.

Season passes, annual passes and 10-day passes are only valid if a photo of the pass holder is clearly visible on the pass.
These passes are for your personal use only and must not be lent to others. In the event of misuse, the pass will be confiscated or a fee of NOK 1,500 will be charged.

Use of lift passes

Unless otherwise specified, all lift passes - with the exception of punch cards and single-trip tickets - are for your personal use only and must not be handed over or loaned to others, otherwise the pass may be confiscated. You should be able to show identification at all times to prove that you are the legitimate holder of the pass. You should present your pass unprompted where checks are being carried out.

We can only replace lost passes if your personal data was registered when the lift pass was purchased, and if it is possible to block the lost pass. The resort owner may charge an administration fee to issue a new pass.

If your lift pass is damaged through normal use, you will be entitled to be issued with a new pass.

In the event that you, as a pass holder, are involved in or witness to any accident, you will be required to provide identification, including your name and telephone number.

Cancelling or changing purchased lift passes/gondola tickets (incl. gift cards)

When you buy a lift pass or gondola ticket (including gift cards) online, there is no right to cancel, change or refund, with reference to the Cancellation Act §22 letter m). This also applies to packages and promotions that contains fixed dates or lift tickets on a specific date attached to an event.

Further, the Cancellation Act does not apply to the sale of lift passes or gondola tickets from ordinary sales locations, e.g. ticket offices or ticket machines.

Tickets and lift passes that can not be used due to bad weather or poor conditions, are not refunded.

Refunds in the event of illness or injury

In the event of illness or injury, you may request a partial refund of the cost of the pass, representing the time for which the pass could not be used. You may be asked to provide a medical certificate as proof of the illness or injury. The pass should be returned as soon as possible, in accordance with the guidelines for the use of lift passes published by ALF (the Norwegian Ski Lift Association).

Penalties in the event of misuse of lift passes or violation of the alpine rules for the conduct of skiers and snowboarders

If passholders misuse lift passes, violate the Alpine rules of conduct, fail to comply with the instructions in lifts and on descents, ski when under the influence of alcohol or drugs etc., this may result in lift passes being confiscated or blocked, the imposition of fines or additional fees, expulsion from the resort and/or being reported to the police.

Misuse of lift passes includes using the wrong pass (adults using children’s passes), using someone else’s pass, or using a counterfeit or stolen pass.

Payment

We use a payment solution from Netaxept, allowing you to pay by Visa or Mastercard. No unauthorised third party will be able to access your personal details, because Netaxept utilises a Secure Socket Layer (SSL) when transferring personal information. SSL creates a secure (encrypted) connection between your device and Netaxept, allowing information to be securely transferred without any unauthorised party being able to read it in transit. The transaction itself is processed by Elavon, ensuring that all transactions are secure.

Lost tickets will not be replaced.

Food and drink

Our standard terms and conditions apply, unless otherwise agreed in writing. Additional terms may be agreed for large events, such as weddings.

Table reservation

Your table will be reserved for a maximum of 15 minutes after the agreed time.

Prices

Our prices are fixed, but we reserve the right to make adjustments to prices due to increased costs of goods and/or services, increased taxes and/or charges, or other matters outside our control.

Payment terms

Your party must pay in full before you leave the restaurant, unless otherwise agreed with us in advance. If you wish us to send you an invoice after the event, this must be agreed with us in writing in advance. We require your company’s organisation number and invoicing address for invoicing purposes. You are responsible for providing any other information that should be included on the invoice, such as project number, department etc. Invoices fall due for payment 10 days after issue. In the event of late payment, we will charge the statutory late-payment interest rate.

If you request an invoice, we will charge a fee of NOK 75 per invoice.

Events where individuals pay for themselves

If each attendee at an event is to pay for themselves, the event organiser is responsible for informing Hangurstoppen Restaurant and each attendee of the fact. The event organiser is generally responsible for any amounts not paid by attendees, along with any claims for compensation.

changes/additional bookings

Please notify us of the number of attendees and regarding any allergies at least two weeks before the event. A charge will be made in the event of changes to the number of attendees less than two weeks before the event. If allergies are notified less than two weeks before the event, we cannot guarantee being able to adapt the menu.

Additional bookings made just before or during the event must be paid for by the event organiser/customer or individual attendee in accordance with our general terms of payment, at the agreed price or at our standard prices if the product was not included in the quotation.

Any additional bookings made by a course leader, contact person or event organiser’s manager will be charged to the event organiser, and not to the individual attendee, unless otherwise specifically agreed. The same applies to bookings made by any of the attendees relating to the holding of the course/event, e.g. relating to meeting room facilities etc.

Cancellation

Any cancellation must be in writing in order to be valid.
No charge will be made if the booking is cancelled at least four weeks before arrival/the event.
If the booking is cancelled two to four weeks before arrival/the event, you will be charged 50 per cent of the total amount.
If the booking is cancelled less than two weeks before arrival/the event, or there is a no-show, you will be charged 100 per cent of the total amount.

Cancelling or change purchased gift cards

When you buy a gift card online, there is no right to cancel, change or refund, with reference to the Cancellation Act §22 letter m) . This also applies to packages and promotions that contains fixed dates, or lift tickets on a specific date attached to an event.

Further, the Cancellation Act does not apply to the sale of gift cards from ordinary sales locations, e.g. ticket offices or ticket machines.

Activities

Individual

Before making a final booking, you should read and familiarise yourself with the important information about the product in question. It is your own responsibility to ensure that your purchase meets your wishes in terms of the number of participants and the date of the ticket or activity. Please note that for activities under the auspices of Voss Gondol/Voss Resort Skiskule-Skileige AS, the purchase is only valid for the day for which the activity is booked.

Your booking of activities and events becomes binding upon payment (confirmed approved transaction). Please keep your receipt.
If the booking for the activity or event is cancelled between 10-20 days before the date in question, we will refund 50 per cent of the total amount.
If the booking for the activity or event is cancelled between 2-9 days before the date in question, we will refund 30 per cent of the total amount.
If the booking for the activity or event is cancelled one day before the date in question, or there is a no-show, no refund can be given.
No compensation will be paid or tickets refunded for activities or events cancelled due to unexpected stoppages, bad weather or road conditions, power outages or similar.
Cancellation of activities or events due to illness or injury must be confirmed by a doctor. We will refund 90 per cent of the total amount, provided we are notified at least one day before the start of the event. Please also check your own travel insurance, which may cover this point.
Any cancellation of activities or events must be made in writing by e-mail to skishop@vossresort.no or by post to Voss Resort Skiskule-Skileige, Evangervegen 3, NO-5704 Voss, Norway.

Group reservations (parties of five or more)

Separate rules apply for group reservations relating to activities and events under the auspices of Voss Gondol/Voss Resort Skiskule-Skileige:

If the booking for the activity or event is cancelled 21 days or more before the date in question, we will give a full refund – 100 per cent of the total amount.
If the booking for the activity or event is cancelled between 10-20 days before the date in question, we will refund 50 per cent of the total amount.
If the booking for the activity or event is cancelled between 2-9 days before the date in question, we will refund 30 per cent of the total amount.
If the booking for the activity or event is cancelled one day before the date in question, or there is a no-show, no refund can be given.
Regarding any change in the number of attendees for a group activity, separate rules apply, as this depends on the type of activity or event and the size of the group. These terms and conditions are stated in detail in the written quotation provided by Voss Resort to the customer.

Payment

Cancellation

Your right to cancel under the Norwegian Cancellation Act does not apply to lift passes, gondola tickets, fixed-date activities, events or food and drink.